Suggested Reading

• Letitia Baldrige's New Complete Guide to EXECUTIVE MANNERS - Letitia Baldridge
• COMPLETE BUSINESS ETIQUETTE HANDBOOK - Barbara Pachter and Marjorie Brodie
• GUIDE FOR THE-TURN-OF-THE- MILLENNIUM - Judith Martin
• Can I Fax a Thank-You Note? and other modern dilemmas - Audrey Glassman
• THE COMPLETE IDIOT'S GUIDE TO ETIQUETTE - Mary Mitchell with John Corr
• ELEMENTS OF ETIQUETTE - A Guide to Table Manners in an Imperfect World- Craig Claiborne
• KISS, BOW or SHAKE HANDS - Terri Morrison, Wayne A. Conaway and George A. Borden
• WINE FOR DUMMIES - the Fun and Easy way to Become a Savvy Wine Drinker- Ed McCarthy and Mary Ewing - Mulligan
• HEY I'M THE CUSTOMER front line tips for providing superior customer service - Ron Willingham
• Crane's Blue Book of Stationery - THE STYLES AND ETIQUETTE OF LETTERS, NOTES, AND INVITATIONS - Steven L. Feinberg
• Robert's RULES OF ORDER - William J. Evans